Account support
Delete your KoBank account.
This page applies to KoBank by Finish Rich Africa and explains how to request account closure and what happens to your data.
How to request deletion
In the KoBank app
Use the account security screen
Open Profile > Security & PIN > Delete account, review the settlement information, and confirm your closure request.
Without app access
Email our support team
Email [email protected] from your registered email address with the subject KoBank account deletion request. We may verify your identity before acting.
What happens next
We revoke account sessions and device tokens, stop marketing preferences and automatic savings contributions, and block new deposits, savings plans, group joins, and investments.
Flexible goals are settled using their applicable closure terms. Fixed locks, group balances, investments, wallet balances, and pending payouts must be settled before closure can be completed. Contractual products normally remain until maturity unless a valid exit process applies.
After settlement, we remove credentials and unnecessary profile data, delete stored profile images, and anonymise direct identifiers.
Records we may retain
Financial, KYC, transaction, fraud-prevention, dispute, and audit records may be retained for at least five years after account closure, or longer where required by law, a regulator, legal hold, or an unresolved claim. Access to retained records is restricted and they are deleted or anonymised when no longer required.
For more detail, read our Privacy Policy.